Work Location

Kuala Lumpur, Malaysia; Bangalore, India; or Remote

Related Work Experience

2 - 8 Years of experience in managing production operations

• Experience Required:
• Prior experience in working on Azure (Deployment & Implementation)
• L1/L2 Technical Support: 2 - 4 years’ working experience.
• L3 Technical Support: 5 - 8 years’ working experience.

Key Responsibilities

• Implement, the cloud architectures defined by the Solutions Architect on Azure Cloud Platform.
• Be part of the team that supports customers Cloud deployments in 24x7 operational support system
• L1/L2 - Monitor customers production infrastructure in 24x7 rotational shifts
• L3 DevOps continuous improvement, normal working hours and on-call for problem escalations.
• Improve monitoring and alerting systems by appropriate usage of automation tools
• Prepare customers monthly operational reports and present them at a scheduled frequency
• Lead and guide the team in identifying and implementing new technologies
• Work with off-the-shelf/open source tools to manage our infrastructure reliably, and with resiliency in the face of unexpected behaviors, including tools like Chef, scripting languages, etc.
• Maintain and enhance existing enterprise infrastructure

Skills & Competencies

• Strong Windows /Linux systems administration skills Migrating and architecting complex multi-tier applications to private or public cloud infrastructures
• Communication skills - Verbal and written to update customers and internal teams on issues, escalations and RCAs
• Good knowledge of ISO27001 and ITIL best practices and to operationalise it.
• Ability to communicate the architecture in visual form to customers and internal teams