The client faced critical challenges in managing customer satisfaction surveys due to inefficiencies in their previous customer experience application. Poor data integration and limited visibility into survey analytics led to frequent survey failures, making it difficult to accurately assess customer satisfaction and drive meaningful improvements. As a result, customer churn rates increased, impacting overall business performance. Addressing these issues became essential to retaining customers and enhancing the client’s ability to make data-driven decisions for improving the customer experience.
The client opted to replace their previous customer experience application with a new, prestigious customer survey application. Our team was responsible for orchestrating the migration from the previous application to the new solution. This involved implementing both outbound and inbound integrations between the new customer survey application and Salesforce, ensuring a seamless transition and enhanced functionality.
The migration to the new customer experience management platform has greatly enhanced customer feedback management by ensuring consistent branding across all surveys, optimizing survey distribution with strategic contact management, and streamlining opt-out processes for future surveys. The platform connects multiple feedback instances per client across various touchpoints, offering a more intuitive and efficient survey creation process. It also improves scalability by enabling easy replicating of existing surveys and workflows, significantly enhancing the client's ability to monitor and analyze customer satisfaction. With advanced survey analytics, the client can now make more informed, data-driven decisions, boosting operational efficiency and elevating their overall customer experience strategy.
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Contact UsOur client, a leading global maritime services provider, operates a vast network of subsidiary companies under its management, delivering ship management, logistics, and maritime solutions worldwide. The client embarked on a strategic initiative to modernize its IT landscape by rolling out SAP S/4 HANA across its subsidiaries to enhance operational efficiency, improve data visibility, and support its growth ambitions.
The client faced the complex task of implementing SAP S/4 HANA across multiple subsidiary companies, each with unique operational requirements, existing systems, and varying levels of readiness. The project required careful coordination, stakeholder alignment, and effective management to ensure a successful roll-out within the defined timeline and budget.
Aventra Group was engaged to provide SAP Project Management services, representing the client as a key project manager to oversee the SAP S/4 HANA roll-out. The scope of our services included:
While the SAP S/4 HANA roll-out is still ongoing, the project is progressing smoothly, and the client has expressed satisfaction with Aventra Group's project management services. Key positive outcomes so far include:
Aventra Group’s approach to SAP Project Management is characterized by meticulous planning, strong communication, and agile execution. Our expertise in managing complex SAP roll-outs ensures that clients can achieve their digital transformation goals efficiently and effectively.