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Case Studies / Managed Services

CASE STUDY

Managed Services:
Comprehensive SAP Services for a Leading Global Engineering and Technical Services Provider

Client Overview

Our client, a renowned global engineering and technical services organization, is committed to ensuring safety and performance across various critical industries, including maritime, energy, and manufacturing. To maintain the efficiency of its SAP landscape, which includes SAP Business ByDesign, SAP SuccessFactors, and SAP Concur, the client required robust support for preventive and corrective maintenance, as well as efficient handling of change requests.

Challenge

The client’s diverse and complex operations rely heavily on the seamless functioning of its SAP systems. They needed a trusted partner to provide continuous monitoring, maintenance, and support services, ensuring high availability and performance of their SAP applications. The challenge was to deliver these services under strict Service Level Agreements (SLAs), with 24x7 support to accommodate their global operations and rapidly address any issues or change requests.

Solution

Aventra Group was chosen to provide end-to-end SAP services, including preventive maintenance, corrective maintenance, and handling of change requests for the client's SAP Business ByDesign, SAP SuccessFactors, and SAP Concur environments. Our solution encompassed the following key components:

  • 24x7 Support and Monitoring: Established a dedicated support team available around the clock to monitor the client's SAP systems, proactively identify potential issues, and provide immediate resolution to minimize downtime and ensure uninterrupted operations.

  • Preventive Maintenance: Implemented a comprehensive preventive maintenance program, including regular health checks, system performance tuning, and security patch management, to prevent issues before they occur and maintain optimal system performance.

  • Corrective Maintenance and Incident Management: Developed a robust incident management process to handle any system faults or disruptions efficiently. This included root cause analysis, swift resolution of issues, and continuous improvement measures to prevent recurrence.

  • Change Request Management:: Streamlined the process for managing change requests, ensuring that enhancements, upgrades, or customizations were implemented smoothly and aligned with business requirements. This included coordinating with the client’s internal teams and stakeholders to prioritize requests and manage deployments with minimal disruption.

Outcome

The ongoing partnership with Aventra Group has delivered significant benefits to the client:

  • High Availability and Performance: Continuous monitoring and preventive maintenance have resulted in minimal downtime, ensuring the SAP systems remain highly available and perform optimally to support the client's global operations.
  • Rapid Issue Resolution: Our 24x7 support has enabled quick identification and resolution of issues, reducing the impact of any system disruptions and maintaining business continuity.
  • Efficient Change Management: The streamlined process for handling change requests has facilitated faster implementation of enhancements and system changes, improving overall system agility and responsiveness to business needs.
  • Client Satisfaction: The client has expressed satisfaction with our services, appreciating the proactive approach, strict adherence to SLAs, and commitment to quality.

Conclusion

Aventra Group's comprehensive SAP support services, backed by 24x7 availability and strict SLAs, enable organizations to maintain the stability, security, and performance of their SAP environments. Our expertise in preventive and corrective maintenance, coupled with efficient change management, ensures clients can operate smoothly and focus on their core business objectives.

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If your organization needs reliable SAP support services to maintain high system availability and performance, contact Aventra Group to discover how we can help you achieve operational excellence.

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Client Overview

Our client, a renowned global engineering and technical services organization, is committed to ensuring safety and performance across various critical industries, including maritime, energy, and manufacturing. To maintain the efficiency of its SAP landscape, which includes SAP Business ByDesign, SAP SuccessFactors, and SAP Concur, the client required robust support for preventive and corrective maintenance, as well as efficient handling of change requests.

Challenge

The client’s diverse and complex operations rely heavily on the seamless functioning of its SAP systems. They needed a trusted partner to provide continuous monitoring, maintenance, and support services, ensuring high availability and performance of their SAP applications. The challenge was to deliver these services under strict Service Level Agreements (SLAs), with 24x7 support to accommodate their global operations and rapidly address any issues or change requests.

Solution

Aventra Group was chosen to provide end-to-end SAP services, including preventive maintenance, corrective maintenance, and handling of change requests for the client's SAP Business ByDesign, SAP SuccessFactors, and SAP Concur environments. Our solution encompassed the following key components:

  • 24x7 Support and Monitoring: Established a dedicated support team available around the clock to monitor the client's SAP systems, proactively identify potential issues, and provide immediate resolution to minimize downtime and ensure uninterrupted operations.

  • Preventive Maintenance: Implemented a comprehensive preventive maintenance program, including regular health checks, system performance tuning, and security patch management, to prevent issues before they occur and maintain optimal system performance.

  • Corrective Maintenance and Incident Management: Developed a robust incident management process to handle any system faults or disruptions efficiently. This included root cause analysis, swift resolution of issues, and continuous improvement measures to prevent recurrence.

  • Change Request Management:: Streamlined the process for managing change requests, ensuring that enhancements, upgrades, or customizations were implemented smoothly and aligned with business requirements. This included coordinating with the client’s internal teams and stakeholders to prioritize requests and manage deployments with minimal disruption.

Outcome

The ongoing partnership with Aventra Group has delivered significant benefits to the client:

  • High Availability and Performance: Continuous monitoring and preventive maintenance have resulted in minimal downtime, ensuring the SAP systems remain highly available and perform optimally to support the client's global operations.
  • Rapid Issue Resolution: Our 24x7 support has enabled quick identification and resolution of issues, reducing the impact of any system disruptions and maintaining business continuity.
  • Efficient Change Management: The streamlined process for handling change requests has facilitated faster implementation of enhancements and system changes, improving overall system agility and responsiveness to business needs.
  • Client Satisfaction: The client has expressed satisfaction with our services, appreciating the proactive approach, strict adherence to SLAs, and commitment to quality.

Conclusion

Aventra Group's comprehensive SAP support services, backed by 24x7 availability and strict SLAs, enable organizations to maintain the stability, security, and performance of their SAP environments. Our expertise in preventive and corrective maintenance, coupled with efficient change management, ensures clients can operate smoothly and focus on their core business objectives.