The Maritime Customer
Managed Services
Comprehensive SAP Services for a Leading Global Engineering and Technical Services Provider.
Want to achieve similar results?
Your experts should focus on solving complex problems — not sorting emails. Want to modernize your support function like this global maritime leader?
Contact UsCustomer:
A century-old global leader in maritime safety and compliance, delivering expert technical services worldwide.
Business Challenge:
Manual email sorting drained resources, caused delays, and exposed the organization to costly errors. Assigning cases by geography, urgency, and expertise was slow, limiting growth and regulatory compliance effectiveness.
Solutions and support:
Deployed AI-driven triage integrated with Salesforce and Azure Machine Learning to automate case classification and expert assignment. Collaborated closely with the client’s technical support team through workshops for seamless rollout and ongoing optimization.
Outcome:
- Cut manual triage effort by 70%, unlocking expert capacity for high-value tasks.
- Slashed response times by 50%, accelerating compliance and client satisfaction.
- Eliminated duplicate cases, improving accuracy and data integrity.
- Delivered over $3 million in annual operational savings.
- Boosted SLA compliance rates by 40%, strengthening client retention.
Quote by customer:
“Our AI-powered triage halved response times, boosted client confidence, and freed our experts to tackle critical challenges. This partnership fundamentally transformed our operations and service.” - Senior Leadership, Maritime Services Provider
