Privacy Policy
1. Introduction
The privacy policy tells you about the information we collect from you when you use our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.
1.1. Who are we?
We are Aventra Group Sdn. Bhd. Our address is Level 7, Wisma UOA Damansara II, No.6, Changkat Semantan, Damansara Heights, 50490, Kuala Lumpur, Malaysia. You can contact us by post at the above address, by email at info@4.194.133.165.
We are not required to have a data protection officer, so any enquiries about our use of your personal data should be addressed to the contact details above.
2. How we use your information
2.1. When you use our website
When you use our website to browse our products and services and view the information, we make available, several cookies are used by us and by third parties to allow the website to function, to collect useful information about visitors and to help to make your user experience better.
Some of the cookies we use are strictly necessary for our website to function, and we will ask for your consent to place these on your computer. These cookies are shown below.
|
Cookies Name |
Purpose |
Default expiration time |
Further Information |
|
_hjSessionUser_{site_id} |
· Set when a user first lands on a page. · Persists the Hotjar User ID which is unique to that site. · Ensures data from subsequent visits to the same site are attributed to the same user ID. |
365 days duration.
|
JSON data type. |
|
_hjid |
· Set when a user first lands on a page. · Persists the Hotjar User ID which is unique to that site. · Ensures data from subsequent visits to the same site are attributed to the same user ID. |
365 days duration. |
UUID data type. |
|
_hjFirstSeen |
· Identifies a new user’s first session. · Used by Recording filters to identify new user sessions. |
Session duration.
|
Boolean true/false data type. |
|
_hjUserAttributesHash |
· User Attributes sent through the Hotjar Identify API are cached for the duration of the session. · Enables us to know when an attribute has changed and needs to be updated. |
Session duration.
|
Hash data type.
|
|
_hjCachedUserAttributes |
· Stores User Attributes sent through the Hotjar Identify API, whenever the user is not in the sample. · Collected attributes will only be saved to Hotjar servers if the user interacts with a Hotjar Feedback tool. · Cookie used regardless of whether a Feedback tool is present. |
Session duration.
|
JSON data type.
|
|
_hjViewportId |
· Stores user viewport details such as size and dimensions. |
Session duration.
|
UUID data type. |
|
_hjSession_{site_id} |
· Holds current session data. · Ensures subsequent requests in the session window are attributed to the same session. |
30 minutes duration.
|
JSON data type. |
|
_hjSessionTooLarge |
· Causes Hotjar to stop collecting data if a session becomes too large. · Determined automatically by a signal from the WebSocket server if the session size exceeds the limit. |
Session duration.
|
Boolean true/false data type.
|
|
_hjSessionRejected |
· If present, set to ‘1’ for the duration of a user’s session, when Hotjar has rejected the session from connecting to our WebSocket due to server overload. · Applied in extremely rare situations to prevent severe performance issues. |
Session duration.
|
Boolean true/false data type.
|
|
_hjSessionResumed |
· Set when a session/recording is reconnected to Hotjar servers after a break in connection. |
Session duration.
|
Boolean true/false data type.
|
|
_hjIncludedInSessionSample |
· Set to determine if a user is included in the data sampling defined by your site’s daily session limit. |
30 minutes duration.
|
Boolean true/false data type.
|
|
_hjAbsoluteSessionInProgress |
· Used to detect the first pageview session of a user. |
30 minutes duration.
|
Boolean true/false data type.
|
|
_hjTLDTest |
· We try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. · Enables us to try to determine the most generic cookie path to use, instead of page hostname. · It means that cookies can be shared across subdomains (where applicable). · After this check, the cookie is removed. |
Session duration.
|
Boolean true/false data type.
|
|
_hjRecordingEnabled |
· Set when a Recording starts. · Read when the Recording module is initialized to see if the user is already in a recording in a particular session. |
Session duration.
|
Boolean true/false data type.
|
|
_hjRecordingLastActivity |
· Set in Session storage as opposed to cookies. · Updated when a user recording starts and when data is sent through the WebSocket (the user performs an action that Hotjar records). |
Session duration.
|
Numerical Value (Timestamp) data type.
|
|
_hjClosedSurveyInvites |
· Set when a user interacts with an external link Survey invitation modal. · Ensures the same invite does not reappear if it has already been shown. |
365 days duration.
|
Boolean true/false data type. |
|
_hjDonePolls |
· Set when a user completes an on-site Survey. · Ensures the same Survey does not reappear if it has already been filled in. |
365 days duration.
|
Boolean true/false data type. |
|
_hjMinimizedPolls |
· Set when a user minimizes an on-site Survey. · Ensures that the Survey stays minimized when the user navigates through your site. |
365 days duration.
|
Boolean true/false data type. |
|
_hjShownFeedbackMessage |
· Set when a user minimizes or completes a Feedback widget. · Ensures the Feedback widget will load as minimized if the user navigates to another page where it is set to show. |
365 days duration.
|
Boolean true/false data type. |
2.2. When you submit an enquiry via our website
When you submit an enquiry via our website, we ask you for your name, contact telephone, company name, subject, and query description.
We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered it to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.
Your enquiry is stored and processed as an email which is hosted by Microsoft. We do not use the information you provide to make any automated decisions that might affect you.
2.3. When you apply a job from our website
When you submit a job application from our career page, we ask you your name, email, telephone number, job applied for, cover letter and CV attachment.
We will use your information to process the job applications matching with available vacancies and proceed with recruitment process. We will also send you a receipt via email and we may use your telephone number to contact you regarding your application.
We do not use the information you provide to make any automated decisions that might affect you.
We keep your application for an indefinite period, as we might need to refer the details for future vacancies and matching.
2.4. Your rights as a data subject
By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.
If we are processing your personal data for reasons or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.
If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.
You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.
Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling.
To submit a request regarding your personal data by email or post, please use the contact information provided above in the Who Are We section of this policy.
2.5. Your right to complain
If you have a complaint about our use of your information, we prefer you to contact us directly in the first instance so that we can address your complaint.
2.6. Updates to this privacy policy
We regularly review and, if appropriate, update this privacy from time to time, and as our services and use of personal data evolves. If we want to make use of your personal data in a way that we haven’t previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent. We will update the version number and date of this document each time it is changed.
