Enterprises are losing time, money, and opportunities because critical knowledge is trapped in silos—buried in documents, manuals, and emails. Teams are stuck in endless troubleshooting loops, escalating simple issues, and risking compliance failures due to misinterpreted policies. As experienced talent exits, knowledge gaps widen, driving up downtime and operational costs.
AG SenpAI is an enterprise-grade conversational AI solution that transforms how organizations access and apply critical knowledge. It acts as a virtual industry mentor, delivering accurate, context-aware responses sourced from your enterprise data, manuals, and regulatory documents.
The AG SenpAI are used across verticals and job functions:
• Healthcare: Patient triage bots, appointment setting, claims info.
• Insurance: Policy inquiries, claim status checks, premium reminders
• Customer Support: 24/7 virtual agents to resolve FAQs, order tracking, issue escalation.
• HR: Internal HR bots for leave requests, payroll queries, onboarding.
• IT Helpdesk: AI agents for password resets, ticket status, tech troubleshooting.
• Sales: Lead qualification, product recommendation, demo scheduling
Powered by Azure OpenAI’s LLMs, SenpAI™ serves as an intelligent mediator between your workforce and your organization's vast repository of structured and unstructured information—bridging knowledge gaps, enhancing compliance, and accelerating operational excellence.
Benefits
Quick access to expert knowledge, reducing search time.
Informed decisions through accurate and current data.
Cuts down troubleshooting time and ensures correct procedures.
Levels up staff’s competency, regardless of experience level.
Key Features
01
Conversational Interface
Users interact with SenpAI like asking an experienced mentor.
02
Personalized Responses
Answers are tailored based on company-specific data and selected sources.
03
Mentorship Role
Provides additional insights and explanations, enhancing user understanding.
04
Seamless Troubleshooting
Links problem-solving processes with real-world operational scenarios.
05
Integration with Troubleshooting Guides
Works with existing company guides to streamline resolutions.
A Shipping company with more than 10 vessels was constantly purchasing unnecessary spare parts. Engineers onboard were trying to solve issues by replacing spare parts due to lack of knowledge of the equipment and the specific issue.
The Shipping company implemented SenpAI onboard 2 vessels as pilot. All manuals were stored into SenpAI DB and soon after the engineers onboard were using the system. After 6 months of successful implementation, the company implemented the solution fleet-wide as they witnessed the agility to solve issues captured in the PMS and the good feedback from engineers and officers.
The shipping company was able to reduce its ship budget for spare parts in 12% as many issues were solved without any request of spare parts. Once the solution was implemented fleet-wide, economies of scale in procurement and logistics kicked-in and the total savings were near 20%.
Besides the tangible cost reduction on spare parts purchasing and the reduction of shipping & logistics, the company benefited from a quality improvement on troubleshooting and PMS jobs:
Microsoft Solution Partner
Microsoft Solution Partner
Certifications
Status
Certifications
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